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MTFX streamlines business by leveraging Office 365 Capabilities.
MTFX is a prominent FinTech Company that has built an impressive reputation over the past 23 years in foreign exchange and international payments. With a wide-reaching influence, MTFX facilitates secure and efficient payment solutions for over 5,200 corporate clients across various industries worldwide. Its diverse client base encompasses small to medium-sized enterprises, large multinational corporations, law firms, educational institutions, charities, and banks.
- Technology: Office 365
- Country: Canada
- Industry: Finance
Country
Canada
Industry
Products Manufacturing
Technologies
40%
Cost Savings Achieved Through Optimized Vendor Selection and Negotiation.
50%
Faster Vendor Onboarding with Standardized Approval & Compliance Checks.
55%
Faster SLA Resolution via Centralized Vendor Communication Channels.
35%
Improved Compliance Adherence via Centralized Risk & Contract Monitoring.
Business Challenges
The company faced significant challenges beyond the lack of superior customer experience. One major issue was the heavy dependence on individual employees for various work processes. If a specific person was unavailable, the processes would come to a halt. While the internal and infrastructure aspects of the operations were structured, they lacked proper process-driven management.
- The absence of performance metrics or measurements for process steps and the individuals responsible for their execution blocked effective evaluation and improvement.
- The lack of standard process maps and information flows impeded the establishment of a management metrics database, making it challenging to track and analyze performance.
- There were no standardized or modeled process times for the entire quote/buy/fulfillment cycle, transitions between different stages, or even within individual process activities. As a result, operations were reactive, with staff pressured to fix problems as they occurred rather than addressing their root causes.
- These deficiencies resulted in an inefficient internal operation that wasted considerable time through the creation and reinvention of ad hoc processes.
Business Solution
Our objective was to define, automate, and measure multiple processes throughout the organization. The primary aim was to enhance customer-facing processes while educating teams on process automation and system integration within the company. Each process had a specific goal of providing real-time visibility to both clients and internal staff regarding the status of various business activities.
From the perspective of internal operations, our focus was to ensure that all personnel had a clear understanding of their roles, responsibilities, and the roles of their colleagues. This clarity would foster effective collaboration and communication within the organization. By achieving these goals, we aimed to improve overall operational efficiency and enhance the customer experience.
Enhancing Critical Processes: Streamlining, Time Management, and Task Optimization
Our focus was on enhancing four critical processes within the organization. For each of these processes, we established specific deliverables, including:
- Fully Documented Process Maps: We crafted complete process maps, visualizing the entire flow, including activities, department responsibilities, required actions, timing, links to upstream and downstream activities, references, and customer contacts.
- Time-line Charts: We optimized time management with process-specific time-line charts, showing standard activity durations and waiting times. This improved resource planning and optimization.
- Integrated Task Management Solution: CODEVISION developed an integrated task management solution using APIs and SharePoint, optimizing processes, tracking business capabilities, and providing a centralized platform for enhanced coordination and accountability.
- By implementing these enhancements, we aimed to streamline the identified processes, improve efficiency, and facilitate better measurement and monitoring of business operations.
Results
Following the implementation of our process-ready solutions, MTFX has successfully gained the ability to measure cycle times for various processes throughout the organization. By integrating more effective and efficient processes through APIs into an activity-based engine on SharePoint, the company has experienced notable improvements over the past six months.
Testimonial Quote
“Ashish and the CODEVISION team are exceptional. Their attention to detail, focus on delivery and work product are excellent. We continue to use CODEVISION for numerous projects within our organization.“
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DO YOU HAVE QUESTIONS? LOOK HERE
We specialize in custom software development, Microsoft Power Platform solutions, business intelligence (BI), automation, and digital transformation services. Our expertise spans Power BI, Power Apps, SharePoint, Azure, and .NET technologies, helping businesses streamline processes, improve insights, and enhance productivity.
We have been delivering innovative software and IT solutions for over 7 years, serving startups, SMEs, and large enterprises across the USA, UK, Middle East. Our track record includes 100+ successfully completed projects.
Our headquarters is in India & USA, with global delivery capabilities. We provide remote project management, international collaboration, and agile delivery for clients across multiple industries worldwide.
- Our team includes professionals with 7+ years of experience, along with innovative young talent.
- Our CEO has hands-on development experience working with US-based companies.
- We maintain 100% client satisfaction, with consistently high ratings and positive feedback across platforms like Clutch, GoodFirms, and Google Reviews.
Yes! We have delivered solutions across custom software, SharePoint portals, Power Platform apps, and enterprise systems. You can view our case studies and project details
Absolutely. Client confidentiality is our top priority. We sign Non-Disclosure Agreements (NDA) before starting any project and follow industry best practices for secure coding, encrypted communication, and access control.
We work with startups, SMEs, and large enterprises in sectors such as finance, healthcare, manufacturing, retail, and government. Our solutions are scalable and tailored to each client’s unique business requirements.
Yes. Our team is experienced in managing remote teams and delivering global projects using Microsoft Teams, Jira, and agile methodologies to ensure seamless communication and timely delivery.
We provide flexible engagement models including:
- Fixed-price projects
- Time & material contracts
- Dedicated development teams
This ensures a perfect fit for varying project scopes and budgets.
Yes. We provide continuous support, bug fixes, performance monitoring, and feature enhancements to ensure your software remains reliable, secure, and optimized.
We offer a comprehensive range of IT solutions designed to streamline operations, improve efficiency, and drive digital growth:
- Business Intelligence (BI) Consulting & Data Visualization
- Robotic Process Automation (RPA) Solutions
- Cloud Migration & System Integration
- Digital Transformation Strategy & Advisory